Resolved -
Microsoft reported the issue was fixed on the 26/11/2024 statement:
After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved
Update from UMA:
We can now confirm we are no longer seeing any issues, this Incident is resolved.
If you are experiencing any other issues please reach out to support@askuma.ai
Nov 27, 09:09 UTC
Update -
Update from Microsoft:
We're still addressing the remaining impact to the Outlook on the web service that is affecting some users. We’ve applied mitigation actions to reduce the mail queues and we’re continuing the extended period of monitoring to ensure stability continues.
Update from UMA:
While we are still observing errors originating from Microsoft, the volume of errors has significantly reduced compared to yesterday. However, as minimal errors are still occurring, we will continue to classify this as a state of degraded performance.
We will monitor the situation throughout the day and provide updates as necessary.
Nov 26, 09:19 UTC
Update -
Update from Microsoft:
We're continuing to reroute traffic to alternate infrastructure and have reinitiated targeted server restarts to ensure the fix takes effect as expected. We're monitoring to confirm the restarts proceed successfully. We don't yet have an estimated time to resolution; however, we'll provide one as soon as it becomes available
Nov 25, 18:28 UTC
Update -
Update from Microsoft:
The patch has deployed 90 percent, and according to telemetry, service availability is recovering. An estimated time to completion of the fix is not yet available. Targeted server restarts are underway to address routing service issues, with priority on customers who are currently in business hours or beginning their business day.
Nov 25, 16:08 UTC
Update -
Update from Microsoft:
We’ve started to deploy the fix which is currently progressing through the affected environment. While this progresses, we’re beginning manual restarts on a subset of machines that are in an unhealthy state.
Next update by:
Monday 25 November 2024 at 16:00 GMT
Nov 25, 14:26 UTC
Investigating -
We have identified an issue with Microsoft 365 services, which may affect some UMA Vision functionalities.
Microsoft Incident Details:
Issue ID: MO941162
Description: Users may be unable to access or use certain Microsoft 365 services and features.
Impacted Services:
Exchange Online
Microsoft 365 Suite
Microsoft Power Automate in Microsoft 365
Microsoft Purview
Microsoft Teams
SharePoint Online
Impact on UMA Vision:
This Microsoft 365 disruption affects UMA Vision's ability to load map data reliably. Our application relies on free/busy information from Microsoft 365 to provide availability feedback. Due to the ongoing service issues, this functionality is currently impaired.
We are actively monitoring the situation and remain in contact with Microsoft.
The next update from Microsoft is expected at 14:00 GMT.
We appreciate your patience and will provide further updates as they become available.
Nov 25, 13:01 UTC